To add products to your cart, click the heart icon located beneath them. If you're viewing a product, click the "Add to Wishlist" button.
Click on the heart cart icon in the bottom right corner of the page to view your cart. Input your project dates and click "Contact & Venue Info".
Input your contact information then click "Send List" and one of our associates will reach out to finalize your order!
• How can I book?
Simply check out our ‘How to Get Started’ guide above for step by step instructions to create a Wishlist. Once you’ve put together your dream list, our helpful Event Designers will take a look and get back to you with all the details you need - pricing, quantities, delivery, installation fee, and the damage waiver fee. Once you’ve got the quote in your hands, take your time to review it thoroughly. Keep an eye out for the quote which will be sent via email from Goodshuffle, our contract + inventory system. And when you’re totally happy with everything, it’s just a matter of signing the contract to lock in your booking!
• When should I book?
Our inventory follows the “first come, first served” rule which is why it’s recommended to book well in advance to secure the goods! Although you may have received a quote from us your order is not confirmed until the contract is signed. We’ve got a stash of top-notch alternatives to suggest if your first choice becomes unavailable.
• Can I customize the color of your rentals?
Absolutely! We have a wide range of products that you can personalize with your color preference. You'll find the details about customization in the Description section of each item. When you come across "Available in black + white," that means you can customize it for an extra charge. Feel free to add your favorite items to your Wishlist, and don't hesitate to reach out to us with your preferences. We love assisting our customers, especially when it comes to making your event extra special with personalized touches!
• Do you have a rental minimum?
Rental minimums depend on the time of year and include products only, the minimums are not inclusive of labor or taxes. Busy Season (April-June & September-December): Our rental minimum is $4,500.00. Off-Season (January-March & July-August): Our rental minimum is $2,500.00.
• Do you offer will-call or pick-up?
Currently, we don't offer a will-call or pick-up option, but we've got something even better for you! Our hassle-free delivery and White Glove installation service simply bring your rentals right to your doorstep. We take immense pride in our products and their upkeep, which is made possible by our expert crew of Event Technicians who know their stuff inside out. So, sit back, relax, and let us take care of all the heavy lifting while you enjoy a stress-free experience.
• What is included with the White Glove Installation?
We call this our White Glove Installation because we've got all the hard work covered, so you don't have to lift a finger or worry about a thing! This is typically calculated at 20% of the rental cost. Once we arrive with your rentals, we take care of every detail. From moving furniture into your event space to skillfully building that awesome pergola you've been dreaming of – consider it all done! Your items are treated with the utmost care during transit, and even after installation, we're here to tackle any post-installation matters that may pop up.
• Why is there a damage waiver?
We want your event to look absolutely amazing, and that's why our contract includes a 10% non-refundable damage waiver fee. This small addition helps us take care of all the important details like cleaning, repairing, and maintaining the rentals at the highest standards possible. It's our way of ensuring that everything looks spectacular for your event!
• When can I expect my delivery?
We've got delivery all set up for you in convenient 4-hour windows. You get to pick any 4-hour slot between 7am to 11pm that suits your schedule for both delivery and pick-up. It's all about making things easy and flexible for you! Just a heads-up, if you need delivery or pick-up between 11pm and 7am, we've got you covered with our 'after hours' service. There'll be an additional fee based on your event location and the rental items. But don't worry, we'll make sure everything is taken care of smoothly, no matter the time.
• Is it possible to see the items in person before placing an order?
We'd love to show you our awesome rental items up close, but at the moment, we don't have open viewing hours. But no worries, we've got a simple alternative for you! Our friendly Event Designers are more than happy to provide you with additional photos and all the information you need about any item you're interested in. Just reach out, and we'll be right there with all the details you need.
• How long is the rental period?
Each rental period is a convenient 24 hours, which means the cost in your quote covers this 24-hour period perfectly. If you find you need a little extra time to keep the fun going, not a problem. Additional hours are considered as another full rental period, and the fee will reflect that. It's all about making sure you have enough time to enjoy everything to the max!
• What if I need to change my event date?
If you ever need to reschedule, just drop us a written notice with your new preferred date. We totally understand when things come up, and we'll do our best to accommodate your request. If the new date works out with our schedule, there's a $600.00 rescheduling fee due within 5 days. The good news is, all the payments you've already made will be applied towards the rescheduled date, so you won't lose a thing!
• What if I need to cancel my order?
Hey, we get it – life can be unpredictable, and plans may change. If you ever need to cancel your order, just send us a friendly and written notice ASAP. There's one thing to keep in mind: the deposit is non-refundable in case of cancellation. Also, any payments you've already made before the cancellation are also non-refundable. But hey, we're here to assist you through thick and thin. So, don't hesitate to reach out, and we'll work together to find the best solution for you.
• What are your payment terms?
To secure your date and rental items, we kindly ask for a 50% deposit upon signing, which is super important to hold everything for you. We totally understand that life can be full of surprises, so please note that this deposit is non-refundable. The final 50% of the payment is due 30 days before your delivery date. If your event is coming up sooner and it's within 30 days from the delivery date, we'll need the full 100% of the contract amount.
To add products to your cart, click the heart icon located beneath them. If you're viewing a product, click the "Add to Wishlist" button.
Click on the heart cart icon in the bottom right corner of the page to view your cart. Input your project dates and click "Contact & Venue Info".
Input your contact information then click "Send List" and one of our associates will reach out to finalize your order!
• How can I book?
Simply check out our ‘How to Get Started’ guide above for step by step instructions to create a Wishlist. Once you’ve put together your dream list, our helpful Event Designers will take a look and get back to you with all the details you need - pricing, quantities, delivery, installation fee, and the damage waiver fee. Once you’ve got the quote in your hands, take your time to review it thoroughly. Keep an eye out for the quote which will be sent via email from Goodshuffle, our contract + inventory system. And when you’re totally happy with everything, it’s just a matter of signing the contract to lock in your booking!
• When should I book?
Our inventory follows the “first come, first served” rule which is why it’s recommended to book well in advance to secure the goods! Although you may have received a quote from us your order is not confirmed until the contract is signed. We’ve got a stash of top-notch alternatives to suggest if your first choice becomes unavailable.
• Can I customize the color of your rentals?
Absolutely! We have a wide range of products that you can personalize with your color preference. You'll find the details about customization in the Description section of each item. When you come across "Available in black + white," that means you can customize it for an extra charge. Feel free to add your favorite items to your Wishlist, and don't hesitate to reach out to us with your preferences. We love assisting our customers, especially when it comes to making your event extra special with personalized touches!
• Do you have a rental minimum?
Rental minimums depend on the time of year and include products only, the minimums are not inclusive of labor or taxes. Busy Season (April-June & September-December): Our rental minimum is $4,500.00. Off-Season (January-March & July-August): Our rental minimum is $2,500.00.
• Do you offer will-call or pick-up?
Currently, we don't offer a will-call or pick-up option, but we've got something even better for you! Our hassle-free delivery and White Glove installation service simply bring your rentals right to your doorstep. We take immense pride in our products and their upkeep, which is made possible by our expert crew of Event Technicians who know their stuff inside out. So, sit back, relax, and let us take care of all the heavy lifting while you enjoy a stress-free experience.
• What is included with the White Glove Installation?
We call this our White Glove Installation because we've got all the hard work covered, so you don't have to lift a finger or worry about a thing! This is typically calculated at 20% of the rental cost. Once we arrive with your rentals, we take care of every detail. From moving furniture into your event space to skillfully building that awesome pergola you've been dreaming of – consider it all done! Your items are treated with the utmost care during transit, and even after installation, we're here to tackle any post-installation matters that may pop up.
• Why is there a damage waiver?
We want your event to look absolutely amazing, and that's why our contract includes a 10% non-refundable damage waiver fee. This small addition helps us take care of all the important details like cleaning, repairing, and maintaining the rentals at the highest standards possible. It's our way of ensuring that everything looks spectacular for your event!
• When can I expect my delivery?
We've got delivery all set up for you in convenient 4-hour windows. You get to pick any 4-hour slot between 7am to 11pm that suits your schedule for both delivery and pick-up. It's all about making things easy and flexible for you! Just a heads-up, if you need delivery or pick-up between 11pm and 7am, we've got you covered with our 'after hours' service. There'll be an additional fee based on your event location and the rental items. But don't worry, we'll make sure everything is taken care of smoothly, no matter the time.
• Is it possible to see the items in person before placing an order?
We'd love to show you our awesome rental items up close, but at the moment, we don't have open viewing hours. But no worries, we've got a simple alternative for you! Our friendly Event Designers are more than happy to provide you with additional photos and all the information you need about any item you're interested in. Just reach out, and we'll be right there with all the details you need.
• How long is the rental period?
Each rental period is a convenient 24 hours, which means the cost in your quote covers this 24-hour period perfectly. If you find you need a little extra time to keep the fun going, not a problem. Additional hours are considered as another full rental period, and the fee will reflect that. It's all about making sure you have enough time to enjoy everything to the max!
• What if I need to change my event date?
If you ever need to reschedule, just drop us a written notice with your new preferred date. We totally understand when things come up, and we'll do our best to accommodate your request. If the new date works out with our schedule, there's a $600.00 rescheduling fee due within 5 days. The good news is, all the payments you've already made will be applied towards the rescheduled date, so you won't lose a thing!
• What if I need to cancel my order?
Hey, we get it – life can be unpredictable, and plans may change. If you ever need to cancel your order, just send us a friendly and written notice ASAP. There's one thing to keep in mind: the deposit is non-refundable in case of cancellation. Also, any payments you've already made before the cancellation are also non-refundable. But hey, we're here to assist you through thick and thin. So, don't hesitate to reach out, and we'll work together to find the best solution for you.
• What are your payment terms?
To secure your date and rental items, we kindly ask for a 50% deposit upon signing, which is super important to hold everything for you. We totally understand that life can be full of surprises, so please note that this deposit is non-refundable. The final 50% of the payment is due 30 days before your delivery date. If your event is coming up sooner and it's within 30 days from the delivery date, we'll need the full 100% of the contract amount.